Refund Policy

Last updated: June 15, 2026

This Refund Policy applies to TextSnap, operated by FocusCommit under the A17LAB brand. We want you to be happy with TextSnap. Because it's a digital product, we also offer free recognitions before you buy, so you can confirm it works for you first.

1. 14-day money-back guarantee

If you're not satisfied, you may request a full refund within 14 days of your purchase. We typically approve refund requests within this window with no questions asked.

2. Try before you buy

Every install includes a number of free recognitions. We encourage you to use these to verify that TextSnap recognizes your content accurately before purchasing a lifetime license.

3. How to request a refund

Email contact@a17lab.com from the address used for purchase, or include your Paddle order/receipt number. Tell us your license key if you have it. We'll process eligible refunds to your original payment method.

4. After a refund

Once a refund is issued, the associated license key is deactivated and the extension returns to free-tier limits. Please don't continue using a license you've been refunded for.

5. Exceptions

We may decline refunds in cases of evident abuse — for example, requesting a refund after extensive use, repeated buy-and-refund activity, or sharing or reselling license keys.

6. Payment processor

Purchases are handled by Paddle, our merchant of record. Paddle's own buyer-protection terms also apply, and refunds are issued through Paddle. If you purchased through Paddle, you may also contact Paddle directly regarding your order.

7. Contact

Questions about refunds? Email contact@a17lab.com. We're happy to help.